Troubleshooting
Fixes for the most common smart home problems — connectivity, pairing, offline devices and more.
Smart Lock Not Responding: How to Fix It
Fix a smart lock that won't respond to the app, voice commands or keypad. Step-by-step troubleshooting for common smart lock connectivity problems.
Matter Device Won't Pair: How to Fix It
Fix a Matter smart home device that won't pair or connect. Covers QR codes, Thread, hub requirements, app setup and factory reset steps.
Smart Camera Keeps Going Offline: How to Fix It
Fix a smart security camera that keeps disconnecting or going offline. Covers Wi-Fi signal, power, firmware and router settings.
Alexa Can't Find My Device: How to Fix It
Fix Alexa not finding or discovering your smart home device. Step-by-step troubleshooting for Alexa device discovery problems.
Smart Bulb Not Connecting to Wi-Fi: How to Fix It
Step-by-step fixes for a smart bulb that won't connect to your Wi-Fi network. Covers 2.4 GHz issues, pairing mode, app problems and router settings.